One of the biggest flaws 1ShoppingCart’s recurring billing system has is the ability to change the duration (how often someone is billed) once a new recurring order is placed.

Sure you could push out the date, but what happens when someone wants to change the service, or a better example, goes from billing every 30 days to every 60 days?

For example:

One of our clients sells vitamins. Every 30 days a client is billed and shipped a new bottle and each bottle contains 60 pills because you take 2 a day.

Lets say a client named Bob orders a bottle of vitamins every 30 days. Bob forgets to take a few pills every month so he starts to build a surplus.
After a while he calls up and asks if we can pushout his next order. That’s easy, we just push out their next bill date in his recurring options.

(In 1ShoppingCart it’s the “Date Next” field, which is the next processing due date)

But what if Bob wants a bottle shipped every other month because he only takes one pill a day? (Bob isn’t very good at following directions)

This gets a little tricky and most of the time our client would re-enter all of Bob’s information and create a whole new order.

This is such a pain and waste of time. I mean, to do this you have to write down a lot of information: billing name, address, shipping information, product information, credit card information, etc. and then enter it all back in.

We thought there had to be a better way. And there is…

Here’s all you need to do to change Bob’s order in the system.

1. Login to your 1ShoppingCart account
2. Scroll over ‘Orders’ in the main menu and click ‘Recurring Orders’
3. Search the recurring orders and find the clients account
4. Click the link under the “Charge Status” column (This will bring up their previous completed order)
5. Click “Create Recurring Event” that is located in the top links
6. Edit the information accordingly and be sure to check the “Select” box at the end of the row.
7. Click ‘Create Recurring Order’ to save the information

OPTIONAL

Now you will have 2 recurring events for that client so if you only want one recurring event be sure to go back and delete out the original.

That’s it… Easy wasn’t it?

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This entry was posted on Friday, January 15th, 2010 at 8:57 PM and is filed under Current Hits, Orders/Recurring Orders. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.