How Do Refunds Really Work In 1ShoppingCart?
The other day a client asked a question that I have received a few times in the past. And you know what happens when I receive a question multiple times… It means it’s something that a lot of you have questions about, so up it goes on the blog. 
The question was… When a refund is processed in 1ShoppingCart™, when does it show up in the 1ShoppingCart™ reports?
The answer is quite simple, but may surprise you.
Refunds are shown in the 1shoppingcart™ reports in the month the original order was purchased. So if product was purchased in January, and refunded in January, it would show up in the report for January.
Makes perfect sense.
But what if they purchased in January, but were refunded in February? The refund will be reflected in the January report, not February.
You should be aware of this because it means sales reports for previous months can change. A lot of people mistakenly assume if you process a refund today it will affect the current months sales report, but this isn’t true if the initial order was placed in a previous month!
Hope that clears up any 1ShoppingCart™ Refund questions!
Hi Tyler,
Great blog with great information! Along the same line of this post – I was just wondering – if an order was refunded through the processing agent and not the shopping cart, can you just delete the order? Or will it still show up in the sales reports? Thanks so much!
Hi Tammie,
We never delete orders so if we ever need to go back and look someone up we have access through 1ShoppingCart for all order information. If we deleted an order, then we would have to login to multiple areas to find that information.
I just ran a test on this with a few of our test orders we have placed in the past. The answer is it worked on ONE report and not on others. On Products Sales by Date it calculated it correctly. All other sales reports reflected as if the order was never deleted.