The other day a client asked a question that I have received a few times in the past. And you know what happens when I receive a question multiple times… It means it’s something that a lot of you have questions about, so up it goes on the blog. 
The question was… When a refund is processed in 1ShoppingCart, when does it show up in the 1ShoppingCart reports?
The answer is quite simple, but may surprise you.
Refunds are shown in the 1shoppingcart reports in the month the original order was purchased. So if product was purchased in January, and refunded in January, it would show up in the report for January.
Makes perfect sense.
But what if they purchased in January, but were refunded in February? The refund will be reflected in the January report, not February.
You should be aware of this because it means sales reports for previous months can change. A lot of people mistakenly assume if you process a refund today it will affect the current months sales report, but this isn’t true if the initial order was placed in a previous month!
Hope that clears up any 1ShoppingCart Refund questions!
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Every time I come to http://www.1shoppingcartexperts.com you have another remarkable article up. One of my friends was talking to me about this topic several weeks ago, so I think I’ll send them the link here and see what they say.
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