I got a call the other day from one of my clients, and before they had even said a word I could tell something wasn’t right. My suspicions were confirmed when the first words out of their mouth were “We have a problem!” And when this is one of your highest paying clients you listen. Here was the situation.

Some companies don’t make it easy for you to update your credit card information. As a customer, if I have to purchase a product, make a phone call, or click through multiple Web page links to enter my new credit info, I say, forget it, it’s not worth the hassle. And I’m certainly not sending my sensitive information in an e-mail!